Day 4 – NextGen Training and Receiving First Adjuster Claims

Flood certification is finished and now we’re pushed back into our final day of training for NextGen Training. The trainers were burned out by the time we got to this class. They’ve been doing this day after day for more than a week now. The jokes were getting dryer and the personality wearing thin on them, but they got us the information we needed.

I ended up taking an Xactimate class on day 5 because my computer wasn’t ready and I wanted to do something half way productive.

I got my computer at the end of day 5 and started getting my claims the same day. I logged into Xactimate and synced with their server and claims started showing up. I got 22 claims initially.

I spent Saturday working in my hotel room trying to contact my claims and introduce myself. Flood claims work a bit different. They want us to set up an initial visit as soon as possible with each claim and go out and take pictures immediately. Then they want you to go back a second time to scope the claim. You’ll spend a decent amount of time scoping a flood claim when they have 20 inches of water in the bottom floor of their whole house.

On the initial visit, you can get them moving in the clean up of their property though. Tell them in general what is and isn’t covered and how to proceed with getting the water out of the walls and such.

All my claims were in the middle of Long Island, New York. I’d heard from those around me that hotels were running $200 a night there and gas was still hard to get. So I stayed in Richmond for a day to do calls were the hotel was only $60 a night.

Not much luck getting in touch with anyone, but did make progress logging into all the various computer systems we were required to use.

Word to the Wise – KNOW HOW TO USE YOUR COMPUTER WELL.


John Bowers has a background in construction and decided to add claims adjusting to create a new income source.  Follow John’s journey as he shares his experiences on training and deployment.